Services &
Support

SERVICES

Wherever you are, we are at your side


Ceramic manufacturers around the world trust us because we are always just a click away from their kiln system. Whether it’s continuous kiln monitoring, remote diagnostics, or troubleshooting, you save time and money because we do much of it online. And when our presence is required, we will send our specialists to you immediately. Of course, we can also provide all other services in person:

  • Assessments
  • After-sales service
  • Maintenance and repair
  • Spare parts and accessories

SUPPORT

PLANNING & CONSULTING

Ideas take shape through communication


Dynamic market changes and new demands are a challenge. As your partner, we do everything we can to help you turn your ideas into reality. To ensure that your product idea becomes a reality and a success, we are happy to advise you on all technical firing issues. With our expertise, testing facilities, and simulation tools, you have the support you need for holistic solutions.

  • Feasibility studies
  • Firing simulations
  • 3D development
  • Assessments

3D DEVELOPMENT & DOCUMENTATION

Get involved in the design of your plant!

With us, customers and developers sit at the same table for the entire duration of the project, regardless of where in the world the table is located. You are directly connected to the design department via the Internet and kept up to date with all development steps. If you wish, you can contribute your own ideas and see your future kiln system in 3D views even before construction begins: A transparent and flexible way of working that pays off.

VIRTUAL FIRING WORLDS

With the WinMOD system, a real machine or system to be controlled can be replaced by a virtualized machine or system with behavior simulation in real time. The visualization of signals, reactions, and time responses makes the firing behavior more transparent and observable than in the real world. The possibility of direct interaction turns the user into a contributor. The machine/system can be completely or partially replaced by virtualized devices on an automation system. The WinMOD configuration combines the virtualized kiln system with its downstream automation systems to form an integrated, operational system.

WINMOD FOR THE PERFECT FIRING:

  • Verify the results of upgrades in advance
  • Optimize control parameters even before the system is commissioned
  • Test, validate, and ensure the quality of control programs for commercially available automation systems
  • Factory Acceptance Test (FAT)
  • Virtual commissioning
  • Digitalization for Industry 4.0
  • Digital twin for planning virtual commissioning, qualification, and migration
  • Digital education for automation with engineering and technology
  • Optimize existing systems and processes during the firing
  • Training of personnel

Tomorrows Kiln Technology Today